Hotel Policy
Tariff:
- Room charges exclude applicable taxes and additional services. Guests are advised to contact the Duty Manager for detailed information.
Bill Settlement:
- All bills must be settled upon presentation. Personal cheques are not accepted.
Luggage and Belongings:
- Management reserves the right to retain or auction guest belongings in case of unpaid dues.
Luggage Storage:
- Storage services are provided at the guest's risk and are limited to a maximum of 30 days.
Guest Belongings:
- Valuables should be secured in lockers provided by the hotel. Management is not responsible for any loss or damage.
Pets:
- Pets are not allowed on the premises.
Prohibited Items:
- Hazardous goods, contraband, weapons, and gambling activities are strictly prohibited.
Property Damage:
- Guests will be held liable for any damage to hotel property caused by themselves or their visitors.
Guest Conduct:
- Guests are expected to maintain decorum. The management reserves the right to evict disruptive or disrespectful individuals.
Rights:
- Guests do not acquire tenancy rights; the management retains full control of the premises.
Compliance:
- All guests must adhere to applicable laws and hotel regulations.
Visitors:
- Visitors are not allowed in guest rooms without prior permission and may incur additional charges.
Terms & Conditions
Personal Information Collection:
- Personal details (e.g., name, contact info, preferences) are collected to improve service quality.
Use of Information:
- Data is used for reservations, communication, and guest services.
- With consent, it may be used for marketing, promotions, and surveys.
- Anonymized data helps improve hotel operations.
Data Sharing:
- Shared only with trusted partners like payment processors as necessary.
- Not shared with third parties for marketing without explicit consent.
- Disclosed only when legally required.
Security & Retention:
- Protected through encryption and access control.
- Retained only as necessary or legally required.
Privacy Policy
Check-In:
- Guests must present valid identification for verification purposes.
Check-Out:
- Rooms must be vacated by the designated time. Late check-out is subject to availability and additional charges.
Additional Hotel Policies
- Valuables left in rooms/suites are the responsibility of the guest; use the hotel’s safe custody service.
- Damaged or broken items will incur charges thrice their market value, as determined by the management.
- Guests are prohibited from affixing labels or markings to walls and furniture. Charges for damages will apply.
- Room tariffs may change without prior notice.
- Advance payments are non-refundable under certain circumstances.
- Illegal or improper use of hotel premises is strictly prohibited.
- Laundry services must be used for washing clothes; in-room washing is not allowed.
- Visitors are only allowed in guest rooms with prior permission from reception.
- Outside food and beverages are not permitted inside the hotel premises.
Refund & Cancellation Policy
- The refund timeline typically takes 1 to 7 business days once a guest cancels their reservation.
Nestled in the heart of matheran’s lush forests, Girivihar Hotel is a serene 150 year old property where time slows down and nature takes center stage. Step away from the noise of modern life and immerse yourself in old world charm. With no honking cars, no blaring TVs, and no rigid schedules—only the rustle of trees, cool mountain air, and birdsong to accompany your days. Whether you’re enjoying a quiet afternoon on the verandah, savouring simple home-style meals, or walking barefoot on forest trails, Girivihar hotel invites you to experience the beauty of doing less—and feeling more. This is slow living, the matheran way.