Hotel Policy
Facilities:
- Free Wifi
- Air Conditioned
- Free Breakfast
- Swimming Pool
- TV
- 24/7 Room Service
- Power Back up
- Children Play Area
- Roof top cafe
- Parking space
- Balcony
Attractions:
- Auroville (Matrimandir) - 3 kms
- Auroville Botanical Gardens - 5 kms
- Svaram (Sound Garden) - 4 kms
- Cultural and Creative Studios - 8.5 kms
- White Town (French Quarter) - 10 kms
- Promenade (Rock Beach) - 10 kms
- Pondicherry Museum - 10 kms
- Paradise Beach (Chunnambar) - 16 kms
Prohibited Items:
- Hazardous goods, contraband, weapons, and gambling activities are strictly prohibited.
Property Damage:
- Guests will be held liable for any damage to hotel property caused by themselves or their visitors.
Children & Extra Guest Details :
- Below 5 years child will not be charged If the child is above 5 years till 14 years the additional charge will be 1000/- inclusive of taxes and breakfast.
- For extra adult, the additional charge will be 1000/- inclusive of taxes and breakfast.
Visitors:
- Visitors are not allowed in guest rooms without prior permission and may incur additional charges.
Use of Information:
- Data is used for reservations, communication, and guest services.
- With consent, it may be used for marketing, promotions, and surveys.
- Anonymized data helps improve hotel operations.
Data Sharing:
- Shared only with trusted partners like payment processors as necessary.
- Not shared with third parties for marketing without explicit consent.
- Disclosed only when legally required.
Privacy Policy:
Check-In:
- Protected through encryption and access control.
- Guests must present a valid government-issued ID at check-in.
- Early check-in or late check-out is subject to availability and may attract additional charges.
- Check-in time is 1:00 PM and check-out time is 11:00 AM, unless otherwise agreed.
- The tariff is for room(s) only and excludes applicable taxes, meals, and extra services unless specified in the booking
- All bookings are subject to availability and confirmation from Le Terra.
- Guests are responsible for their belongings; the resort is not liable for loss or theft.
- Management reserves the right to cancel or modify reservations in case of unforeseen circumstances.
- Guests are responsible for their belongings; the resort is not liable for loss or theft.
- Any damage to property caused by guests will be chargeable.
Check-Out:
- Rooms must be vacated by the designated time. Late check-out is subject to availability and additional charges.
Rules & Regulations-
- Alcohol consumption is permitted only in private rooms and designated areas.
- Pets are not allowed.
- Loud music or parties that disturb other guests are not permitted.
- Visitors of in-house guests are allowed only with prior permission of the management.
- Use of resort facilities (pool, lawns, etc.) is at guests’ own risk; children must be supervised at all times.
- Guests must comply with local laws, including safety and conduct
Refund & Cancellation Policy
- Flexible Bookings: Cancellations made up to 7 days before check-in will receive a full refund.
- Moderate Bookings: Cancellations made within 7 days but before 48 hours of check-in will receive 50% refund.
- Last-Minute: Cancellations made within 48 hours of check-in or no-shows will not be refunded.
- Last-Minute: Cancellations made within 48 hours of check-in or no-shows will not be refunded.
- Refunds, if applicable, will be processed within 7–10 business days to the original payment method.
- In case of unforeseen circumstances (natural calamities, government restrictions, etc.), bookings may be rescheduled subject to availability.