MPS Sai Palace

Tariff

• Room tariffs exclude applicable taxes and any additional services unless specifically mentioned.
• Guests are requested to contact the Duty Manager / Reception for tariff details and inclusions.

Bill Settlement

• All bills must be settled in full upon presentation.
• Personal cheques are not accepted.

Luggage & Guest Belongings

• Guests are advised to secure valuables in the lockers/safe custody provided by the hotel.
• The management is not responsible for loss or damage to personal belongings kept in rooms or common areas.
• In the event of unpaid dues, management reserves the right to retain guest belongings and dispose of them as per applicable law.

Luggage Storage

• Luggage storage is provided at the guest’s own risk.
• Maximum storage duration is 30 days from the date of check-out.

Pets

• Pets are strictly not allowed on the premises.

Prohibited Items & Activities

• Hazardous materials, weapons, contraband substances, gambling, and illegal activities are strictly prohibited.
• Any violation will result in immediate eviction and legal action, if applicable.

Property Damage

• Guests are fully liable for any loss or damage caused to hotel property by themselves or their visitors.
• Damaged or broken items will be charged at three times the prevailing market value, as determined by management.

Guest Conduct

• Guests are expected to maintain decorum and respectful behavior at all times.
• Management reserves the right to refuse service or evict guests found to be disruptive, abusive, or violating hotel policies—without refund.

Rights & Tenancy

• Staying at the hotel does not grant tenancy or occupancy rights.
• The management retains full control of the premises at all times.

Legal Compliance

• All guests must comply with local laws, regulations, and hotel rules during their stay.

Visitors Policy

• Visitors are not allowed inside guest rooms without prior approval from the reception.
• Additional charges may apply for approved visitors.

Personal Information Collection

• The hotel collects personal details such as name, contact information, and preferences to provide better guest services.

Use of Information

• Used for reservations, communication, billing, and guest support.
• With guest consent, information may be used for marketing, promotions, and feedback surveys.
• Anonymous and aggregated data may be used to improve hotel operations.

Data Sharing

• Shared only with trusted partners (e.g., payment gateways) when necessary.
• Personal data is never sold or shared for third-party marketing without explicit consent.
• Information may be disclosed if required by law.

Data Security & Retention

• Guest data is protected using appropriate security measures, including restricted access.
• Data is retained only for the duration required for operational or legal purposes.

Check-In

• Guests must present a valid government-issued photo ID at the time of check-in.

Check-Out

• Rooms must be vacated by the designated check-out time.
• Late check-out is subject to availability and additional charges.

• Valuables left unattended are the guest’s responsibility.
• Guests must not affix stickers, labels, or markings on walls, furniture, or fixtures.
• Room tariffs are subject to change without prior notice.
• Certain advance payments may be non-refundable as per booking terms.
• Illegal or improper use of hotel premises is strictly prohibited.
• Clothes must be washed only through hotel laundry services; in-room washing is not permitted.
• Outside food and beverages are not allowed inside the hotel premises.

• Once a cancellation is confirmed, eligible refunds will be processed within 1 to 7 business days to the original payment method.