1. Privacy Policy
Palazzo Inn Hotel respects the privacy of its guests.
Information Collected: We collect guest details such as name, contact information, payment details, and ID proof during booking or service usage. Website usage data may also be collected through cookies.
Use of Information: - Processing reservations and services
- Improving guest experience
- Fraud prevention and security
- Legal compliance
Data Sharing: We do not sell or rent personal information. Data may be shared only with trusted partners for payment processing and legal requirements.
We apply standard security measures to protect personal information. However, no online system is completely secure.
Guests may request access, correction, or deletion of personal data by contacting:
+91-1143543777
+91-1143587888
+91-9999810380
+91-6366163661
2. Refund & Cancellation Policy
Room Cancellation: - Free cancellation up to 7 days before check-in
- No refund within 7 days of check-in
- No refund for No Show
- No refund for Early Check-Out
Non-Refundable Rates: Special packages and discounted rates may be non-refundable as per booking terms.
Refund Timeline: Approved refunds will be processed within 7–10 working days to the original payment method.
Force Majeure: In case of emergencies or natural disasters, refund policies may be adjusted as per applicable laws.
3. Terms of Service
Reservations & Payments: Bookings are confirmed upon payment or valid card guarantee. Applicable rates at booking time will apply.
Check-In / Check-Out: Check-In: 12:00 PM
Check-Out: 11:00 AM
Late check-out may incur additional charges. Valid ID and payment card are required at check-in.
Cancellations & No Shows: Policies depend on selected rate plan. Non-refundable bookings and no-shows are not eligible for refunds.
Liability: The hotel is not responsible for personal injury or loss of belongings unless caused by hotel negligence.
Guest Conduct: Guests must behave respectfully. Misconduct or property damage may result in eviction without refund.
Policy Updates: Palazzo Inn Hotel reserves the right to modify policies at any time. Continued use of services implies acceptance of updated terms.