Hotel Policy
Tariff:
Room charges exclude applicable taxes and additional services. Guests are advised to contact the Duty Manager for detailed information.
Bill Settlement:
All bills must be settled upon presentation. Personal cheques are not accepted.
Luggage and Belongings:
Management reserves the right to retain or auction guest belongings in case of unpaid dues.
Luggage Storage:
Storage services are provided at the guest's risk and are limited to a maximum of 30 days.
Guest Belongings:
Valuables should be secured in on your own survellience. Management is not responsible for any loss or damage.
Pets:
Pets are allowed on the premises but not in restaurant.
Prohibited Items:
Hazardous goods, contraband, weapons, and gambling activities are strictly prohibited.
Property Damage:
Guests will be held liable for any damage to hotel property caused by themselves or their visitors.
Guest Conduct:
Guests are expected to maintain decorum. The management reserves the right to evict disruptive or disrespectful individuals.
Rights:
Guests do not acquire tenancy rights; the management retains full control of the premises.
Compliance:
All guests must adhere to applicable laws and hotel regulations.
Visitors:
Visitors are not allowed in guest rooms without prior permission and may incur additional charges.
Terms & Conditions
Personal Information Collection:
Personal details (e.g., name, contact info, preferences) are collected to improve service quality.
Use of Information:
- Data is used for reservations, communication, and guest services.
- With consent, it may be used for marketing, promotions, and surveys.
- Anonymized data helps improve hotel operations.
Data Sharing:
- Shared only with trusted partners like payment processors as necessary.
- Not shared with third parties for marketing without explicit consent.
- Disclosed only when legally required.
Security & Retention:
- Protected through encryption and access control.
- Retained only as necessary or legally required.
Privacy Policy
Check-In:
Guests must present valid identification for verification purposes.
Check-Out:
Rooms must be vacated by the designated time. Late check-out is subject to availability and additional charges.
Additional Hotel Policies
- Valuables left in rooms/suites are the responsibility of the guest; use the hotel’s safe custody service.
- Damaged or broken items will incur charges thrice their market value, as determined by the management.
- Guests are prohibited from affixing labels or markings to walls and furniture. Charges for damages will apply.
- Room tariffs may change without prior notice.
- Advance payments are non-refundable under certain circumstances.
- Illegal or improper use of hotel premises is strictly prohibited.
- Laundry services must be used for washing clothes; in-room washing is not allowed.
- Visitors are only allowed in guest rooms with prior permission from reception.
- Outside food and beverages are not permitted inside the hotel premises.
All disputes are subject to Bankura jurisdiction.
Cancellation Policy
Our cancellation process is just as swift and hassle-free as our booking process. While we hope to host you, we understand that plans may change. Please review the following terms:
General Conditions
•Outside access after 10 pm is strictly restricted.
• 100% payment is required at the time of reservation.
• Valid ID cards for all adult guests are mandatory.
Failure to provide proper ID may result in restricted check-in.No refund will be issued in such cases.
Cancellation & Rescheduling Terms
• 30 days or more before arrival:
A cancellation fee of 10% of the total billing amount will be charged.Rescheduling is possible, subject to availability, and the tariff applicable on the new date will apply.
• 29–15 days prior to arrival:A cancellation fee of 30% of the total billing amount will be charged.Rescheduling is possible, subject to availability, and the tariff applicable on the new date will apply.
• 14–08 days prior to arrival:A cancellation fee of 50% of the total billing amount will be charged.Rescheduling is possible, subject to availability, and the tariff applicable on the new date will apply.
• Before 7 days of arrival or in case of No-Show:No cancellation or rescheduling is possible.
• A No-Show means the guest does not check in by 4:00 PM on the check-in date without providing any information.
Cancellation During Stay
• No changes can be made after check-in.The full amount will be charged.
Grace Period
• No cancellation fees will be charged for bookings cancelled within 60 minutes of being created.
Special Offers
• For special discounted tariffs or special packages, no refunds or reschedules are possible.