Hotel Policy
Tariff:
- Room charges exclude applicable taxes and additional services. Guests are advised to contact the Duty Manager for detailed information.
Bill Settlement:
- All bills must be settled upon presentation. Personal cheques are not accepted.
Luggage and Belongings:
- Management reserves the right to retain or auction guest belongings in case of unpaid dues.
Luggage Storage:
- Storage services are provided at the guest's risk and are limited to a maximum of 30 days.
Guest Belongings:
- Valuables should be secured in lockers provided by the hotel. Management is not responsible for any loss or damage.
Pets:
- Pets are not allowed on the premises.
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Prohibitted Items:
Hazourdous goods, contrabands, weapon, Psychotropic substances or Drugs and gambling activites are strictly prohibitted
Property Damage:
- Guests will be held liable for any damage to hotel property caused by themselves or their visitors.
Guest Conduct:
- Guests are expected to maintain decorum. The management reserves the right to evict disruptive or disrespectful individuals.
Rights:
- Guests do not acquire tenancy rights; the management retains full control of the premises.
Compliance:
- All guests must adhere to applicable laws and hotel regulations.
Visitor :
Visitor are not allowed in the Rooms
Terms & Conditions
Personal Information Collection:
- Personal details (e.g., name, contact info, preferences) are collected to improve service quality.
Use of Information:
- Data is used for reservations, communication, and guest services.
- With consent, it may be used for marketing, promotions, and surveys.
- Anonymized data helps improve hotel operations.
Data Sharing:
- Shared only with trusted partners like payment processors as necessary.
- Not shared with third parties for marketing without explicit consent.
- Disclosed only when legally required.
Security & Retention:
- Protected through encryption and access control.
- Retained only as necessary or legally required.
Privacy Policy
Check-In:
- Guests must present valid identification for verification purposes.
Check-Out:
- Rooms must be vacated by the designated time. Late check-out is subject to availability and additional charges.
Additional Hotel Policies
- Valuables left in rooms/suites are the responsibility of the guest; use the hotel’s safe custody service.
- Damaged or broken items will incur charges thrice their market value, as determined by the management.
- Guests are prohibited from affixing labels or markings to walls and furniture. Charges for damages will apply.
- Room tariffs may change without prior notice.
- Advance payments are non-refundable under certain circumstances.
- Illegal or improper use of hotel premises is strictly prohibited.
- Laundry services must be used for washing clothes; in-room washing is not allowed.
- Visitors are not allowed in the Rooms
- Outside food and beverages are not permitted inside the hotel premises.
- Cancellation & Advance Policy :
1. A valid credit card is required to guarantee your reservation. You can choose to enter your credit card details on our a secure server.
2. Credit cards will only be debited if one or more of the following conditions occur.
3. All Seasons ( except 23rd Dec 12 to 3rd Jan 13)
4. 10% refundable amount (as per cancellation policy) of the total amount will be debited upon receiving the booking in order to confirm the reservation.
5. Cancellation before 15 days of arrival: 75% refund of advance amount paid.
6. Cancellation before 10 days of arrival: 50% refund of advance amount paid.
7. Cancellation before 07 days of arrival: 25% refund of advance amount paid.
8. Cancellation within 72 hours (03 days) of arrival: no refund of advance amount paid.
9. No show: Full charge, no refund.
10. Photo ID compulsory upon check in as per Govt Regulations
11. Check in time 1400 hrs
12.Check out time 1200 hrs
Cancellation/Retention Policy:
Between November and March:
Up to 10 days: no cancellation
Between 9 days to 5 days: 1 nights charge
Less than 4 days/ No Show: Full Retention
Between 23rd December to 3rd January,2026
Non refundable and non amendable basis.
Advance Policy: Between November and March:
25% percent of the total amount may be charged anytime after booking.
Advance Policy:
Between 23rd December to 3rd January,2026:
100% percent of the total amount may be charged anytime after booking.